Stakeholders

Q-Park has a large number of stakeholders. In the first place these are employees, shareholders and financial institutions. Based on an environmental analysis and a CSR workshop we have also identified other stakeholder categories. These are customers (private individuals and businesses), business partners, municipalities and regions, government bodies, politicians, and society as a whole.

The following overview shows how we involve our stakeholders in our policy, by informing them and enquiring after their requirements, by requesting reactions to our policy and by working together with them. A selection of topics on which we have been in dialogue with stakeholders is given below.

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Stakeholders

Requirements

Activities

Resources

Capital market
- Shareholders
- Banks1

Benchmarking

Strategy, policy, risk management and calculating financial results

General meeting of shareholders, meetings with banks, technical information days

Financial health and insensitivity to risks

Financial consequences of environmental and social aspects

Website, press releases, annual reports

Innovation, research and development

Relationship between financial and sustainability reporting

CSR surveys

Transparency and communication

Reporting according to guidelines, as basis for comparison with other organisations

Relationship management

Good reputation

Reputation management

Code of Ethics

Ethical operating activities and compliance

Compliance with legislation and interpretation of responsibilities

Business Partner Code (BPC)

Privacy and data security

Information over consequences of investments and divestments

Participation in GRESB and Transparency Benchmark (TB)

Clarity about the relationship between financial and sustainability reporting

Information over future opportunities and product innovations

OECD Guidelines and UNGC Principles

Customers
- Private
- Business2

Fair prices

Quality management

Website, press releases, social media, annual reports

Accessible parking facilities

Information regarding liability

Customer Service Desk

Security practices

Health and safety measures

Relationship management

Good parking services

Work policy

CSR and customer satisfaction surveys

Privacy and data security

Product development and environmental management

Information at the location

Good complaints processing

Disseminating the principle ’the user pays’

TB

Quality

Employees
- Existing
- Future2

Job security and correct remuneration

Inform about Q-Park's plans and intentions

Consultation between management and employees

Development and deployment

Work policy and HRM

Performance and appraisal interviews

Ethical business operations

Health and safety measures and prevention of incidents, emergencies and accidents

Balanced scorecard

Safety and good working conditions

Education and training

Employee representation

Privacy and data security

Prevention of fraud and undesirable behaviour

Internal communication and meetings (e.g. internal newsletters and IDEFIX-portal)

Good reputation

Internal reputation and communication (internal culture)

Q-Park Academy

Diversity

Risk and reputation management

Internal reputation and communication

Participation in community activities

Offering opportunities for community activities

CSR and employee satisfaction surveys

Transparency and communication

Code of Ethics

Business partners
- Suppliers
- Commercial parties3

Ethical business operations

Inform about Q-Park's plans and intentions

Purchase terms and conditions

Partnerships

Quality control and information about liability

BPC

Quality

Health and safety measures

OECD Guidelines and UNGC Principles

Chain responsibility

Prevention of fraud and undesirable behaviour

Negotiations

Transparency and communication

Production conditions (also in the chain)

Position papers

Innovation, research and development

Product development and care for the environment

Collaboration (on innovation) and consultation

Code of Ethics

Municipalities and regions
- Local authorities
- Communities3

Benchmarking

Design and implementation of the policy

Website, press releases, annual reports

Employment

Sharing 'best practices'

Collaboration and consultation

Ethical operating activities and compliance

Own regional initiatives

OECD Guidelines and UNGC Principles

Partnerships

Public-Private Partnerships

TB

Viable, accessible, and economically flourishing cities

Integration of transport modes

Governments, politics and society as a whole
- National governments
- EU
- International institutes4

Viable, accessible, and economically flourishing cities

Measures to prevent or reduce nuisance in the neighbourhood

Website, press releases, annual reports

Safe, healthy, pleasant and social living environment

Modify design of parking facilities to suit the surroundings

Residents groups, open days, information sessions

Countering climate change

Dealing with complaints

Consultation groups

Economical use of raw materials, energy and water

Inform about plans for the future

Code of Ethics

Ethical business operations

Sustainable construction, maintenance and renovation of parking facilities

Prevention and reduction of damaging environmental impact

Initiatives for sustainable urban mobility

Other
- Scientists
- Media
- Industry
- Etcetera

Innovation, research and development

Sharing 'best practices'

Website, social media, press releases, annual reports

Fair competition

Drafting standards

Code of Ethics

Benchmarking

Contribution to transparency of sector

TB, GRI, GRESB

Ethical business operations

Comply with voluntary agreements within sector

Participation in MVO Nederland - Large Company Network

Accessibility to customers

Disseminating the principle ’the user pays’

Participate in knowledge platforms such as DGBC and KpVV and professional organisations such as Vexpan, EPA and INREV

Cooperation and (financial) support for social projects

Design and implement the policy

Sponsoring and donations

Countering climate change

Prevention and reduction of damaging environmental impact

OECD Guidelines and UNGC Principles

Transparency and communication

Labour aspects; also in the chain

BPC

Responsibility for fair prices

Identify and inform key parties

  1. Interaction frequency: quarterly
  2. Interaction frequency: daily
  3. Interaction frequency: monthly
  4. Interaction frequency: at least once a year