Performance & Targets

PI

Description

2013

2014

2015

2017 Target1

Mtrl2

FINANCIAL

Economic performance

G4-EC1

Direct economic value generated and distributed (EUR million)

185.2

184.8

185.0

+3

- net revenue

742.2

768.8

809.1

+

- net result

-146.5

-227.7

80.6

+

- operating cashflow

77.2

89.9

136.2

+

G4-EC4

Financial assistance received from government (x EUR 1,000)

4,896

7,806

673

+

QFA-5

Percentage of parking revenue which was pre-booked or reserved

0.7%

0.9%

3%

++4

Economic impact

QEC-7

Total capital investment (EUR million)

51

52

46

+

MANUFACTURED

Mobility modes and integrated parking

QMO-1

Owned and long-leased parking spaces within 300 metres:

- of major public transport nodes

100,616

104,761

110,645

35%

++

- of bicycle parking and/or bicycle rental

80,919

86,410

105,448

30%

++

Sustainable propositions

QFA-6

Owned and long-leased parking spaces specifically allocated to:

747

1,113

1,349

0.5%

+++5

- electric cars, with electric charging station

394

479

591

- car sharing propositions and other enhanced environmental performance programmes

353

634

758

Local community health & safety

QSO-1a

Built owned and long-leased parking facilities (PFs) with AEDs - publicly accessible

47

181

214

60%

+++

QSO-1b

Built owned and long-leased PFs with AEDs

344

336

338

80%

++

QSO-1c

Other available AEDs (optional)

124

128

140

+

QSO-2

Built owned and long-leased PFs with toilets available or guidance to toilets

240

238

244

60%

+++

QSO-3

Built owned and long-leased PFs with jump leads

383

388

393

90%

+++

INTELLECTUAL

Parking tariff

QEC-1

Publications and/or speaking engagements on fair parking tariff strategies in target cities

35

66

175

2006

+++

QEC-2

Owned and long-leased PFs with parking tariff strategies differentiated to supply and demand

426

432

395

60%

++

Parking information

QMO-3/QFA-3

Owned and long-leased PFs connected to dynamic traffic guidance systems

312

353

393

50%

+++

QMO-4

Owned and long-leased PFs providing information on 1) mobility options and/or 2) location/prices of alternatives < 1km (≈15min walk)

191

225

240

50%

+++

Accessibility of parking facilities

QFA-1

Owned and long-leased PFs that have reached the indication 'full' on >25 days

144

132

1237

15%

++

QFA-2

Total number of days all these PFs with indication 'full'

9,585

10,524

9,5497

15%

++

HUMAN

Employees

G4-10

Number of employees by employment contract and gender:

2,593

2,517

2,512

+

- number of fulltime contracts:

1,711

1,725

1,732

+

- temporary contracts (m)

63

80

49

+

- temporary contracts (f)

29

33

21

+

- permanent contracts (m)

1,281

1,292

1,324

+

- permanent contracts (f)

338

320

338

+

- number of part-time contracts:

882

792

780

+

- temporary contracts (m)

176

140

61

+

- temporary contracts (f)

45

59

31

+

- permanent contracts (m)

494

426

482

+

- permanent contracts (f)

167

167

206

+

- substantial portion of the organisation's work is performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including from contractors

No

No

No

+

- significant variations in employment numbers

No

No

No

+

G4-11

Percentage of employees covered by collective bargaining agreements

50%

64%

63%

+

QEN-5

Employees who:

- number of employees who partake in household CO2/footprint calculation programmes

308

318

270

+

- percentage that partake in household CO2/footprint calculation programmes

17.6%

12.5%

10.7%

30%

++

G4-LA11

Percentage of employees receiving regular performance and career development reviews:

- employees in management positions (m)

73%

77%

79%

+

- employees in management positions (f)

74%

77%

79%

+

- employees in non-management positions (m)

83%

87%

89%

+

- employees in non-management positions (f)

78%

79%

81%

+

QSO-10

Results of employee satisfaction surveys (scale 1-5)

80%

++

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities, by region and by gender

Total number of incidents

161

136

+

Total number of lost days

821

1,203

+

Training and education

G4-LA9

Total training hours per year per employee:

17

16

14

+

- male

23

16

7

+

- female

20

19

8

+

QEC-3

Employees trained on parking tariff strategies

184

265

237

15%

+++

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings:

- type and scope of programmes implemented and assistance provided to upgrade employee skills

77

113

101

+

- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment

11

8

18

+

GRESB 33

Percentage of employees receiving regular general and sustainability-specific training:

- employees receiving regular general training

1,651

1,523

+

- employees receiving sustainability-specific training

78

34

+

- percentage of employees receiving regular general training

65%

60%

+

- percentage of employees receiving sustainability-specific training

3%

1%

+

QSO-4

Employees trained in heart resuscitation8

419

583

536

35%

+++

QSO-5

Employees trained in first aid8

538

634

557

30%

++

QSO-6

Employees trained in irregularity handling8

618

550

589

25%

++

SOCIAL

Local community engagement

QMO-7

Target cities with owned and long-leased PFs with active involvement in municipal parking policies

43

44

47

50%

++

G4-SO1

Percentage of owned and long-leased PFs with local community engagement, impact assessments, and development programmes implemented

50%

49%

+

G4-SO2

PFs with significant actual or potential negative impacts on local communities

5

5

+

QSO-9

Expense for societal activities in (local) communities: money, materials, food/beverages, etc. (EUR)

306,139

300,707

335,913

0,30% OPEX

++

Partnerships

QSO-8

Owned and long-leased PFs that collaborate with driving schools

28

43

51

10%

+++

Customer satisfaction

G4-PR5

Results of customer satisfaction surveys (scale 1-5)

4.079

80%

++

Certifications (sustainable)

QSO-7

Number of awards and/or certifications:

114

116

137

+

- internal and/or external awards (EPA, employee of the year, parking host, etc.)

109

110

106

+

- external certifications (ADAC, ISO 14001, etc.)

5

6

31

+

Transparency

QSO-12

Dutch Ministry of Economic Affairs TB ranking

45

19

31

Top 50

+++

QSO-13

GRESB - overall score

32

30

29

Follow

++

NATURAL

Energy consumption

QEN-4

CO2 (kg) per parking space, owned and long-leased:

167

152

150

+

QEN-4a

- above ground

164

157

157

+

QEN-4b

- below ground

176

161

161

+

QEN-4c

- open air

64

61

61

+

Carbon footprint per car kilometre (kg CO2)

0.182

0.193

0.193

+

Carbon footprint per car (kg CO2)

4,333

4,434

4,434

+

QEN-4f

Number of petrol vehicles

99

110

100

+

QEN-4i

Number of diesel vehicles

479

492

486

+

QEN-4l

Number of LPG vehicles

2

6

5

+

QEN-4o

Number of bio-diesel (20%) vehicles

4

2

1

+

QEN-4r

Number of hybrid vehicles10

68

83

84

+

QEN-4u

Number of electric vehicles

30

39

50

+

QEN-4w

Number of one-way plane tickets (0 - 1,000 km)

1,288

1,246

1,082

+

QEN-4x

Number of one-way plane tickets (>1,000 km)

318

365

331

+

QEN-4y

Number of train tickets (0 - 500 km)

1,507

1,940

2,427

+

QEN-4z

Number of train tickets (>500 km)

176

202

584

+

G4-EN3

Energy consumption within the organisation (in GJ)

445,000

429,022

407,909

+

Direct energy consumption (in GJ)

47,841

52,215

44,934

+

Indirect energy consumption (in GJ)

397,159

376,806

362,975

+

G4-EN4

Energy consumption outside the organisation (business and employee commuting) in tCO2

6

7

6

+

G4-EN5

Energy intensity per PF (in GJ)

2,983

2,910

2,739

+

Energy intensity ratio per parking space (in GJ)

5,901

5,584

5,484

+

G4-EN6

Reduction in energy consumption (in GJ)

-4,445

-7,194

-4,147

+

Costs saving by energy savings (EUR)

-506,216

-556,167

-316,610

+

Emissions

G4-EN7

Total direct and indirect greenhouse gas emissions by weight

34,016

32,533

31,719

+

G4-EN15

Direct greenhouse gas (GHG) emissions (scope 1 in tCO2)

3,169

3,027

3,055

+

G4-EN16

Indirect greenhouse gas (GHG) emissions (scope 2 in tCO2)

29,696

28,277

28,371

+

G4-EN17

Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO2)

295

312

293

+

G4-EN18

Greenhouse gas (GHG) emissions intensity:

- direct (scope 1) and indirect (scope 2)

32,146

31,185

+

- other (scope 3)

137

230

+

- employee intensity ratio (tCO2 emissions per employee)

128

123

+

- PF intensity ratio (tCO2 emissions per owned and long-leased PF)

595

641

+

G4-EN19

Reduction of GHG emissions and reductions in tCO2

2,152

1,483

808

+

Water

G4-EN8

Total water withdrawal from municipal water or other water utilities in m3

66,142

66,142

57,016

+

Water withdrawal per parking space in m3

2.02

3.27

2.94

+

G4-EN9

Total water consumption (m³) of offices

3,134

3,314

+

Numbers

Owned and long-leased PFs

801

806

799

Owned and long-leased built PFs

370

369

370

Owned and long-leased parking spaces

301,265

297,726

297,727

Target cities

98

98

121

Employees11

2,593

2,517

2,512

  1. Percentage in relation to the reporting year.
  2. Mtrl = Material.
  3. += Monitoring.
  4. ++= Limited change.
  5. +++= Ambitious action.
  6. This is not a percentage, but a target number.
  7. No data was available for Ireland; outcomes for 2014 were used.
  8. First time of refresh.
  9. International Customer Satisfaction Survey 2014.
  10. Emissions calculation based on petrol, since cars can have a combination of electric, petrol and diesel.
  11. The number of employees is different from the number of FTEs.